Shipping and Delivery
At Elena Sinclair Fine Jewelry, choosing a piece should feel special—and knowing what happens after you order should feel simple. Whether you are treating yourself or sending a thoughtful gift, this page explains how your order is processed, shipped, and tracked along the way.
Free shipping on every order
We offer free shipping on all orders. You do not need to reach a minimum order value to qualify. Any applicable taxes or other checkout charges are shown before you complete your purchase.
Our jewelry is shipped directly to customers from international fulfillment locations. Working with fulfillment partners allows us to offer a varied collection, while our customer service team remains your point of contact for questions about your order.
Processing your order
We usually process orders within 1–3 business days. Processing is the time between placing your order and handing your parcel over for shipment. It is separate from the delivery time below.
Business days are Monday through Friday, excluding public holidays. Orders placed over a weekend or holiday may begin processing on the next business day. During particularly busy periods, processing may take longer; if you need an update, please contact us with your order number.
Estimated delivery to the United States
Delivery within the United States typically takes 4–8 business days after processing. Please allow for both processing and transit when planning a gift for a birthday, anniversary, or other important date.
These timeframes are estimates rather than a guaranteed arrival date. Customs checks, weather, carrier disruptions, and holiday demand can occasionally affect a parcel’s journey. If we cannot ship within the applicable promised timeframe, we will provide the notice and cancellation or refund options required by applicable law.
Your shipping confirmation and tracking
Once your order ships, we will send a shipping confirmation and tracking number to the email address you entered at checkout. If you cannot find that message, please check your spam or promotions folder and confirm that your order email address is correct.
Please allow 1–4 business days for tracking updates to appear. A tracking number may be created before the carrier’s first scan, and updates can be less frequent while a parcel travels between facilities or changes carriers. A short pause in tracking does not necessarily mean your parcel has stopped moving.
Orders arriving in separate parcels
Items from the same order may be dispatched separately from different fulfillment locations. This means one piece can arrive before another. Please review the shipping confirmations and tracking details for your order before reporting a missing item.
If you are unsure whether another parcel is on its way, send us your order number and tell us which item you have received. We will check the shipment details for you.
If your delivery is taking longer than expected
If your order has not arrived three days after the estimated delivery date, contact us with your order number and tracking details. We will check the status with our shipping partner and help you find a solution. You can also contact us sooner if tracking shows an error or you have a concern about your shipment.
If tracking marks a parcel as delivered but you cannot locate it, check your mailbox, any safe delivery area, and whether someone at your address accepted it. Then contact us so we can help investigate with the carrier. Please keep any delivery notices or tracking screenshots that may help us understand what happened.
Checking or changing your delivery address
Before completing checkout, carefully review your street address, apartment or unit number, ZIP code, and contact details. Small errors can cause delays or make delivery unsuccessful.
If you spot a mistake after ordering, contact us immediately with the correct details. We will try to update the address before processing, but changes cannot be guaranteed once fulfillment has begun. If the parcel has already shipped, we will explain any available next steps.
Here to help
For shipping questions, email info@elenasinclair.com or visit our Contact page. Include your order number and the email address used at checkout so we can locate your order.
For information about sending an item back after delivery, please see our Return Policy.